You Need More Than Just a Lawyer. You Need A Client Bill of Rights!


CLIENT BILL OF RIGHTS

  1. 100% Client Satisfaction Guarantee – is your right!
  2. 48-Hour Open Door Policy
  3. The Lawyer You Hire Is The Lawyer Who Works on Your Case
  4. Candid Explanations in Plain Simple English
  5. An Idea Where Your Case is Heading
  6. One-Day Returned Phone Call/E-Mail/Text Policy
  7. Cell Phone Access to Your Lawyer
  8. Constant Immediate Updating
  9. You Have A Right to A Lawyer Who Will Respect Nos. 1-8 Above

          Being a client sucks.  It is a terrible and anxious experience, and I know, because I am not only a lawyer, but I have been a client before, myself.  It can be awful, and the lawyer you hire should not make it worse.

Because different lawyers do different work, the problems that bring you to a lawyer will vary.  However, one thing is in common: you have put yourself and a highly sensitive problem into the hands of another person.  It means that there is a loss of control.  A cloud hanging over your head.

Just as you hired me to protect your rights, you have rights THAT EVERY LAWYER SHOULD BE WILLING TO PROTECT.  Not every lawyer is willing to protect these CLIENT RIGHTS.

I am.

CLIENT BILL OF RIGHTS

  1. 100% Client Satisfaction Guarantee

You have a right to be satisfied, and soon, that I am hard at work on your matter, and that your case is not “just another case”, but it is my cause.  I cannot guarantee outcomes of personal injury, criminal, or other court matters, but I CAN GUARANTEE that I will outwork any other lawyer you could hire.

That said, if you are not completely satisfied within the first 30 days, or before the first Court appearance, whichever is sooner, that I am working hard on your case, then you can come get your file, or I will send it to you, and you can go hire another lawyer.

          YOU HAVE A RIGHT TO BE COMPLETELY SATISFIED THAT I AM WORKING HARD ON YOUR MATTER, AND THAT YOUR CASE IS MY CAUSE.

  1. 48-Hour Open Door Policy

If you feel that you need to sit down with me face-to-face to discuss your case, I WILL CLEAR MY SCHEDULE, SETTING ASIDE TIME TO MEET WITH YOU IN MY OFFICE.  Even if I am in the middle of trial, I will meet with you within 48 hours.

          YOU HAVE A RIGHT TO MEET WITH ME AT MY OFFICE, WITHIN 48 HOURS OF YOUR REQUEST, AND TO EXPECT ME TO CLEAR MY SCHEDULE, TO MAKE THAT HAPPEN.

  1. The Lawyer You Hire Is The Lawyer Who Works on Your Case

When you hire Jon Frank and The Frank Law Firm, PC, you hire Jon Frank.  You will not be shunted off to associates who are off-camera, and whose faces do not appear on websites, or TV advertising.  I am the lawyer who will answer your calls.

          YOU HAVE A RIGHT TO EXPECT THAT THE LAWYER YOU THOUGHT YOU WERE GOING TO HIRE, IS THE ONE WHO IS ACTUALLY WORKING ON YOUR CASE.

  1. Candid Explanations in Plain Simple English

Personal injury, dog bite, auto accident, no-fault, and criminal matters, while commonly settled “out of court”, are ultimately matters decided “in court”, and therefore, no guarantees can be made as to outcome.  Anyone who says otherwise, is not being truthful with you.

So, too, where you hire me to deed a property into trust, handle a probate matter, or anything else that I might do as your lawyer, there is a process that we must follow, and as the “paying customer”, you are entitled to understand just what that process is.

These are often complex matters that need to be explained to you, by your lawyer.  Not only should your lawyer GLADLY explain the process to you, your lawyer should explain to you, in plain simple English – without formal, condescending “legalese”.

Not every lawyer is willing to give their client a full and candid explanation, for good or ill, and in plain simple English, of just what is going on with their case.

I am.

THEREFORE, YOU HAVE A RIGHT TO UNDERSTAND WHAT IS GOING ON WITH YOUR CASE, AND TO KEEP ASKING ME TO EXPLAIN IT, UNTIL YOU DO UNDERSTAND.

  1. An Idea Where Your Case is Heading

As I just mentioned, there is a process that your matter will follow, from start to finish.  One of the biggest causes of client stress, is not knowing just what that process is – ahead of time.  Knowing what road you will be taking, makes the trip easier, not just as a traveler on an Interstate, but also as a client in a legal matter.

THEREFORE, YOU HAVE A RIGHT TO KNOW IN ADVANCE, WHERE YOUR CASE IS HEADING, AS TO:

  •     PROCESS AND PROCEDURE
  •     STRONG POINTS AND WEAK POINTS OF YOUR CASE
  •     DESIRED OUTCOMES
  •     LIKELY OUTCOMES
  1. One-Day Returned Phone Call/E-Mail/Text Policy

If it is important enough for you to reach out to me, to call, e-mail, or text, it is important enough for me to return the communication, and to do so promptly.

              YOU HAVE A RIGHT TO EXPECT ME WITHIN ONE BUSINESS DAY, TO:

  • RETURN YOUR PHONE CALL
  • RETURN YOUR TEXT MESSAGE, AND/OR
  • RESPOND TO YOUR E-MAIL
  1. Cell Phone Access to Your Lawyer

You have just hired me to help guide you through one of the most sensitive, gut-wrenching episodes you will ever have in your life, as long as you live.

One of the deepest expressions of trust, one human being can give another, is to be vulnerable enough to ask for help.  By hiring me as your lawyer, that is what you have done.  Therefore, I make a point of giving my clients my cell phone number, so that they can contact me, day or night, 24/7/365, by phone or text message

YOU HAVE A RIGHT TO MY CELL PHONE NUMBER, AND TO HAVE ACCESS TO ME 24/7/365 BY CELL PHONE AND TEXT MESSAGE. 

  1. Constant Immediate Updating

It is bad enough to have to put your life in someone else’s hands.  When you have to put your life into my hands, you have an absolute right to be kept updated as to the progress of your matter.  My policy is to send a copy to you, by email, of all correspondence I send to other people (lawyers, insurance companies, prosecutors, police agencies, etc.).

Receiving copies by email, will enable you to see what I am doing on your case, as I am doing it.

I will send you email copies, by “blind copy”, to protect your email privacy. If you do not have email, then I will send you copies of outgoing correspondence, by regular mail.

YOU HAVE AN ABSOLUTE RIGHT TO BE COPIED ON ALL OUTGOING CORRESPONDENCE ON YOUR MATTER, BY E-MAIL, OR BY REGULAR MAIL, WHEN THAT CORRESPONDENCE IS BEING SENT.

  1. You Have A Right to A Lawyer Who Will Respect Nos. 1-8 Above

If you are looking for a lawyer who can help guide you through your injury matter to a great recovery at the earliest possible time, or someone who can help protect your rights in a drunk driving, or criminal matter, you have a right to a lawyer who will respect these rights you have as a client.

If you have a lawyer, ask yourself the following questions:

  •  “Does my lawyer care about my rights as a client?”
  • “What can I do, to make sure that my lawyer respects my rights as a client?”

Call me, Jon Frank, at 877-FRANK-LAW, or at (586) 727-1900, if you want me to protect your rights as a citizen – and as a client.  You can email me as well, at [email protected].  I look forward to hearing from you.  Thanks for visiting my site.

Best regards & thanks,

Jon Frank

Hey! That’s me. Attorney Jon Frank

Committed to You

Client Bill of Rights - Jon Frank Law


You Have a Right to The Experience You Think You Are Hiring!!

(Jon Frank vs. The Other Guys)

30 Years with Jon Frank
5 Years with a Newbie at the Big Firm

No Repeating Yourself 10 Times Over

You call. I answer. That is one of your rights as a client.  From the first conversation to our final handshake, you are working with me, and I am working FOR you – 100% of the time.

Why Not One of The Big Legal Advertisers?

Among your most basic rights as a client, is to have the lawyer you think you are hiring.  We all know who the big legal advertisers are on TV, billboards, and bus-wraps. I have met them all, and know some of them personally.

Do not kid yourself, though. They will not be the ones working on your case, or standing guard over your rights, whatever their 1-800 phone numbers might suggest. You call me. I answer.

What does it mean, when the lawyer you see on TV, assigns your matter to one of the junior attorneys at their firm? That junior lawyer may even know what they are doing, and they may even be a wonderful human being, as well.

When the well-known advertiser palms your case off on a lawyer you have never heard of – what that really means, is that your case is not important enough for that familiar face to handle themselves.

It means that they are willing to roll the dice with your life, because that is what these cases often mean – the difference between eating and going hungry; between sitting in jail, and walking free; between having a drivers’ license that enables you to work, and being left stranded, because they do not do this type of work (most of them do not). Some of the big advertisers may even have very talented and competent junior lawyers working for them. With as many young lawyers as they hire, hopefully, you will luck out, by getting the right one.

But honestly, aren’t you casting your lot with the big advertiser, because you think that familiar face will be the one representing you in court? Are you as willing to roll the dice with your life, as THEY are willing to roll the dice with YOUR life?

When you call me, I answer.

Meet Jon Frank – Protecting Your Client Bill of Rights

Protecting Your Client Rights

Attorney Jon Frank – On The Macomb Orchard Trail

One of your rights as a client is to know your lawyer.  Jon Frank – that’s me.

I am a Detroit native, and I began my career as an insurance defense attorney in Los Angeles, CA, in the late 1980’s. I lived in LA for 10 years, moving from there to London Ontario Canada, to take advantage of a business opportunity. However, the lure of legal challenge called, and I soon found myself in Chicago, again, as a practicing insurance defense attorney, defending auto cases, and nursing home liability matters.

I returned to the Detroit area in 1995, and worked for both Plaintiff’s personal injury litigation firms and in-house for a major insurance company.  I did so, so I could experience civil litigation from “both sides of the fence”

I opened up my own practice in 2002, serving clients’ needs in the areas of personal injury (auto accident, no-fault insurance claims, and premises liability), expanding into probate matters, drunk driving, minor-in-possession, drivers’ license restoration, traffic ticket defense, and accepting Court assignments in probate and criminal matters.

In 2011, I saw an opportunity to provide legal service and help in an under-served region, primarily between Port Huron and the northeastern suburbs of Detroit. I still provide legal help and service, from my office in Richmond MI, to folks in the Detroit area, and in the areas of personal injury and no-fault, to injured clients throughout the State of Michigan.

Jon Frank: Protecting Client Rights – Your Neighbor & Friend In The Community

Another one of your rights, as a client, is to know what kind of person you are hiring as a lawyer.

As proud as I am of my work as a lawyer, I am all the more grateful to be the proud father of two young men, Alex & Nick. Alex is pursuing work, experience and certification as a teacher, while his younger brother, Nick, is a computer-coding specialist. The three of us share a passion for golf, Detroit Tiger baseball, Detroit Lions football, Red Wing hockey, reading and music.

I am engaged to marry a wonderful woman, Pam, who was the one who introduced me to Richmond MI, and all it has to offer. Pam is a registered nurse, and she has confirmed my long-held belief that nurses and nursing aides are some of the most important, overworked and undervalued people around. Next time you see a nurse, or a nurse’s aide, tell them how much you appreciate their hard work!

With my move to Richmond, I have been welcomed into active membership in the Richmond MI Rotary Club; you may see me around Richmond and Armada, flipping burgers at the “Red Barn”, ringing the bell for the Salvation Army, or helping to organize other community fund-raisers. I am also a member of the Richmond MI Chamber of Commerce.

I am a 1981 graduate of the University of Michigan, which I attended on an Evans Scholarship. This Scholarship is given annually to young people who have caddied at member golf courses. You can learn more about the Evans Scholarship at www.wgaesf.org.

Professionally, I have been licensed in California and Illinois, and I am a current member in good standing, of the State Bar of Michigan, and the Michigan Association for Justice.